The Empire Skill for Alexa

The voice-activated assistant for your health plan

The Empire Skill for Alexa gives you another way to find the healthcare information you need, when you need it. Ask a question and receive a quick answer, any time, using any Alexa-enabled device (like an Amazon Echo) or the Alexa app on your smartphone or tablet. All you have to do is enable the Empire Skill and link it with your Empire account to start using it.

Enable the Empire Skill

Easy to use

Ask a question and receive quick answers, 24/7.

Convenient

Works through your smartphone with the Alexa app or on any Alexa-enabled device.

Safe and secure

Your voice, personal passcode, and Empire's security process protect your privacy.

How it works

What you can do with the Empire Skill^*

Here are some examples of the types of information you can find using the Empire Skill.

Order your member ID card

Have you misplaced your member ID card? You can have a copy of your ID card sent to you securely through email.
"Alexa, ask Empire to order my ID card."

Check your account balances

Access your health savings account (HSA), health reimbursement account (HRA), or flexible spending account (FSA) balance, if you have one.
"Alexa, ask Empire for my HSA balance."
"Alexa, ask Empire for my HRA balance."
"Alexa, ask Empire for my FSA balance."

Confirm your medical plan details

Check your progress toward meeting your medical plan’s deductible and out-of-pocket maximum.
"Alexa, ask Empire for my medical deductible.
"Alexa, ask Empire for my out-of-pocket maximum."

Schedule a call from Member Services

You don’t have to wait on hold for a Member Services representative. Schedule a call instead.
"Alexa, ask Empire to schedule a call."

Depending on your plan, this feature may not be available to you.

Take care of prescriptions

Refill, renew, cancel, and check the order status of home delivery prescriptions if you have pharmacy benefits with Empire.
"Alexa, ask Empire to refill my prescription."
"Alexa, ask Empire to renew my prescription."
"Alexa, ask Empire to cancel my prescription." "Alexa, ask Empire when will I receive my prescription."

Confirm your dental plan details

Find out how close you are to reaching your dental plan’s deductible and annual maximum if you have dental benefits with Empire.
"Alexa, ask Empire for my dental deductible."
"Alexa, ask Empire for my dental annual maximum."

Receive healthcare reminders

Be proactive about your health by finding out if you’re due for any tests or screenings.
"Alexa, ask Empire for my healthcare notifications."
"Alexa, ask Empire for my healthcare reminders."

Find a doctor

Search for a doctor, specialist, or other healthcare professional or facility in your plan. You can then ask for the list of results to be sent to you via email.
"Alexa, ask Empire to find an orthopedist near me."
"Alexa, ask Empire to find an urgent care facility." "Alexa, ask Empire to search for a nurse practitioner in ZIP code 90505."

Access claims information

Have details about your claims sent to you via email. You can ask for the latest claims, claims from a specific date, or claims within a date range.
"Alexa, ask Empire for my latest claims."
"Alexa, ask Empire for my claims on August 20, 2020." "Alexa, ask Empire for my claims between August 1 and September 30, 2020." "Alexa, ask Empire for my claims from the last year."

Check our glossary

If you don’t know what a healthcare term means, our glossary has more than 200 definitions.
"Alexa, ask Empire what is a formulary."

Frequently asked questions

Follow these steps to set up the Empire Skill:

Download the most recent version of the Amazon Alexa app from the App Store^® or Google Play^™ if you don't have it already.
Go to "Skills & Games" in the Alexa app and search for the Empire Skill. Then tap Launch to enable.
Enter your Empire username and password to link the Skill with your Empire account.
Set up your Alexa voice profile and passcode if you haven't already.
Ask Alexa for help by saying, "Alexa, ask Empire...".

Using the Empire Skill, you can:

Order your digital member ID card.
Access your health savings account (HSA), health reimbursement account (HRA), or flexible spending account (FSA) balance.
Check your progress toward meeting your medical plan's deductible and out-of-pocket maximum.
Schedule a call with someone from our Member Services team.
Refill, renew, cancel, and check the order status of any home delivery prescription medicines.
Find out how close you are to reaching your dental plan’s deductible and annual maximum.
Be proactive about your health by receiving healthcare reminders and notifications.
Search for a doctor, specialist, or other healthcare professional or facility in your plan.
Have details about your claims sent to you via email.
Use the glossary to learn what a healthcare term means.

Amazon may only use voice and text inputs to improve the quality of the Amazon machine-learning and artificial-intelligence technology. Only the requests are heard, and they aren't stored with the answers in the system. And Amazon has no way to identify who asked the question.

Amazon doesn't use any personally identifiable information to target products, services or marketing. Amazon uses appropriate and sophisticated data encryption to prevent unauthorized access to, or disclosure of, your content. For more detailed information, visit Amazon's data privacy page.

Do you have questions about the Empire Skill?

Call us at 866-755-2680 for technical support, like device setup, registration, and how to use the skill.

^*Empire Skill options are based on each member’s plan, so some features may not be available to all members.

Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

116201NYMENEBS BV 12/21